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How 888gold Handles Your Personal Information

When you open an account with us, we collect certain personal details to run your account, process payments through bKash, Nagad, or Rocket, and keep your funds secure.

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888gold How 888gold Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request access to your personal data, ask us to correct something, or raise a concern about how your information has been handled, our support team is the right place to start. We aim to respond to all privacy-related requests within a reasonable timeframe. You can reach us through any of the channels below.

Live Chat Open the chat widget from your account dashboard. Our team handles privacy queries directly — no need to raise a general ticket first.
Email Support Send your privacy request or data query to our support email address. Include your registered account details so we can locate your record quickly.
Account Help Centre Log into your account and go to the Help section. From there you can submit a formal data request or ask about what information we hold on you.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply security measures across every layer of your account — from the moment you log in to the point your bKash or Nagad withdrawal is confirmed. Here is how each area works in practice.

Data Storage and Retention

Your account data is stored on secured servers. We keep it only as long as your account is active or legal obligations require. After that, records are deleted or anonymised.

Cookies and Tracking

We use cookies to keep your session active, remember your preferred payment method, and measure how the platform is used. You can manage cookie settings through your browser at any time.

Payment Data Security

Transactions processed via bKash, Nagad, and Rocket pass through encrypted channels. We store only the reference data needed to reconcile your account — never your full wallet PIN or credentials.

Your Right to Request Changes

You can ask us to correct inaccurate data, restrict how we process it, or delete your account information entirely. Contact support through live chat or email to start that process.

Frequently Asked Questions About Privacy

These are the questions we hear most often about how your data is handled on 888gold. If your question is not answered here, contact our support team directly through live chat or email.

We collect your name, contact details, and the payment method you register with — bKash, Nagad, or Rocket. We also log your device type and session activity for account security purposes.

We share data only with payment processors needed to complete your bKash, Nagad, or Rocket transactions, or where applicable law requires it. We do not sell your data to marketing companies.

We retain your data while your account is active. Once closed, we hold records only as long as legal obligations require, then delete or anonymise them according to our retention schedule.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your record and respond with what data we hold on you.

Submit a deletion request through the Help section in your account or contact support directly. We process requests in line with our policy and any applicable legal retention requirements.

Yes. Access to this platform and all related data processing depends on your local law and eligible regions. Make sure online account gaming is permitted under the laws that apply to you.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.